FAQ
Do you have a question about our products, services, or your orders? Visit our FAQ to quickly find all the useful answers regarding delivery, warranty, refurbishment, and technical support.
How can I check the compatibility of a part with my equipment?
You can check part compatibility by reviewing the detailed product descriptions on our website or by using our device model search tool. If you have any questions, our customer service team is available to help you find the compatible part.
What should I do if the part I am looking for is not listed on your website?
If you cannot find the required part, please contact us at contact@dg-spare-parts.com with your equipment details. We will do our best to find the part for you or suggest a compatible alternative.
How can I find the model number or serial number of my device?
The model and serial number are usually located on a label at the back or bottom of your device. If you have any difficulty, our team is here to assist you.
How can I place an order?
To place an order, create a customer account on our website, add the desired products to your cart, and follow the indicated steps. A confirmation email will be sent once your order is validated.
Can I modify or cancel my order after placing it?
Any request to modify or cancel an order must be sent promptly to our customer service team. We will do our best to accommodate your request, depending on the order status.
Which payment methods do you accept?
We accept payments by credit card, PayPal, and bank transfer. All payments are secure to ensure the protection of your information.
What are the delivery costs?
Delivery costs depend on the weight of the order and the chosen shipping method. These details will be specified during the checkout process.
How long will it take to deliver my order?
Delivery times vary depending on the selected transport method and destination. We strive to deliver orders within the timeframes indicated on our website.
How can I track my order?
A tracking number will be provided once your order has been shipped. You can use this number on the carrier’s website to follow your delivery.
What should I do if my order does not arrive on time?
Please contact our customer service with your order details. We will investigate and provide a solution as quickly as possible.
What is your return policy?
Returns are accepted under certain conditions, particularly in cases of product defects or non-compliance. Please contact our customer service team to initiate a return.
How can I return an item?
To return an item, please follow the instructions provided by our customer service team. Products must be returned in their original and complete condition.
Are products covered by a warranty?
In line with our commitment to quality and customer satisfaction, DG Spare Parts provides a warranty on sold products, covering manufacturing defects and hidden faults in accordance with legal provisions. This warranty does not cover consumables, wear parts, or damage caused by improper use, incorrect installation, or handling not compliant with the manufacturer’s instructions. Warranty terms may vary depending on the product type.
Where can I find installation instructions or manuals for my product?
Installation instructions for certain parts are available on our website. If you need further assistance, our technical team is here to help.
What should I do if I encounter difficulties during installation or use of a part?
Please contact our customer service or technical support team. We will provide guidance and assistance to help resolve your issue.
How can I contact customer service or technical support?
You can contact us by email at contact@dg-spare-parts.com, via the “Contact” page on our website, or by phone at +33 9 80 51 35 22.
Do you offer discounts for bulk purchases?
Yes, we can offer discounts on bulk orders. Please contact us directly to discuss your needs and receive a personalized quotation.
Can you provide technical advice for choosing parts?
Absolutely. Our team is available to advise you on selecting the most suitable parts for your specific needs.