Our services
Our services for large-format printers and plotters
From finding the right reference to selling your old machine: what the DG Spare Parts team does for workshops and print shops.
- Shipped the same day or the next working day
- 3-month warranty on refurbished items
- Free delivery from €300 excl. VAT in mainland France
Find the right part
By reference, by machine, or with help from the team.
Search by reference, product or brand
Enter the OEM reference, the part name or the brand of your machine. The search bar is on every page.
Start a searchMy machines
Register your equipment. The catalogue then shows only compatible parts, inks and consumables.
Add my machinesAdvice and hard-to-find parts
Can’t find the reference? Tell us your machine: the team will try to find the part or suggest a compatible alternative.
Contact the teamOrder
Quotes, payment and invoicing.
Online quote
Build your cart, then request a quote. Useful for large volumes and parcels over 30 kg.
Go to the cartSecure payment
Credit or debit card, PayPal or bank transfer. All payments are secure.
See the F.A.Q.Business account
Invoicing excluding VAT for professionals in other European Union countries, with their intra-community VAT number. Your order reference appears on the invoice.
Create an accountDelivery
Delivery times, rates and collection.
Next-day delivery
Mainland France (excluding Corsica) and Monaco, with Chrono 10h, 13h or 18h, for any order placed before the cut-off time.
See delivery timesEurope and worldwide
Chrono Classic across Europe (2 to 6 business days), Chrono Express for the rest of the world and the French overseas territories.
See the ratesFree collection in Lorgues
Click & Collect: pick up your order at the workshop, with no shipping cost.
See the addressFree delivery from €300 excl. VAT in mainland France. Parcels over 30 kg: shipping quoted separately.
After your purchase
Warranty, support and returns.
Technical support
Installation instructions on the relevant product pages, and a technical team available if you run into difficulty.
Contact support3-month warranty
On parts and machines refurbished by our teams, unless otherwise stated on the product page or quote. Manufacturer’s warranty on new original parts.
Read the terms and conditions of sale, article 9Returns
Returns are accepted under certain conditions, notably for defective or non-compliant items. Contact customer service to start one.
See the procedureBuy-back and reconditioning
Sell a machine, give parts a second life.
Equipment buy-back
Sell your large-format printer or cutting plotter, new, used or refurbished. Offer within 24 to 48 hours, collection or shipping.
Request an estimateReconditioning
Every part is dismantled, checked, cleaned, tested and sorted before going back into stock. Less electronic waste.
Our approachA question before you order?
The team answers Monday to Friday, 8 am to 5 pm (Paris time).