Delivery of your orders
Your parts leave our workshop in Lorgues, southern France. We ship worldwide, with Chronopost as our main carrier and tracking on every parcel.
Our delivery options
| Destination | Shipping method | Lead time |
|---|---|---|
| Mainland France and Monaco | Chronopost to your door — delivery before 10 a.m., 1 p.m. or 6 p.m., your choice | Next business day after dispatch (D+1) |
| France — small parts (up to 60 g) | La Poste tracked mail | Around 3 business days |
| Europe | Chronopost Classic Europe | 2 to 6 business days depending on destination |
| Rest of the world, French overseas territories | Chronopost Express (over 230 countries) | Depending on destination |
| Collection in person | Click & Collect — 506 route de Draguignan, 83510 Lorgues, France | As soon as your order is ready — free |
| Parcels over 30 kg | Shipping quoted separately (see below) | Once the shipping quotation has been paid |
Shipping costs
Shipping costs are calculated automatically from the actual weight of your order and the destination. They are displayed when you choose your carrier, before any payment: you are never charged an amount you have not seen first.
- There is no flat rate: the price depends on weight, volume, destination and the carrier used.
- A surcharge applies to Corsica and to hard-to-reach areas.
- Above €500 of declared value, ad valorem insurance is applied to the parcel.
- Shipping is free from €300 excl. VAT per order, within mainland France. It does not apply to destinations outside France, nor to parcels over 30 kg, whose shipping is quoted separately.
Order processing and dispatch
Any order confirmed before 12:00 noon is picked and dispatched the same day. After that, it leaves on the next business day.
In the event of heavy demand, supply shortages or exceptional circumstances, preparation times may be longer. We will let you know without delay.
Next-day delivery to mainland France and Monaco
If your delivery address is in mainland France or Monaco, an order confirmed before 12:00 on a working day ships the same day and reaches you the next day with Chronopost, before 10 am, 1 pm or 6 pm depending on the option chosen. This is an indicative lead time: it remains subject to parts availability and to carrier transit contingencies.
- In your cart, a banner shows the expected delivery date and how long you have left before today's cut-off.
- The calculation accounts for working days, French public holidays and our own closing days: the date shown is never a day we do not ship.
- After 12:00 the banner switches over and shows the cut-off time for the next shipping day.
- Saturdays and Sundays are neither shipping days nor delivery days.
Parcels over 30 kg: shipping quoted separately
⚠️ Shipping is not included in your order total.
Above 30 kg, the shipment falls outside our carriers' rate cards. The price cannot be set in advance: it varies with the destination, the weight, the volume and the carrier used.
- When ordering, you pay the price of the parts only. Shipping shows as €0.00: that does not mean shipping is free.
- Our team sends you a shipping quotation within 24 business hours.
- We handle the shipment ourselves. Nothing is dispatched until the shipping cost has been paid.
You are also welcome to ask us before ordering: we will price the shipment up front.
These terms are set out in article 7.6 of our terms and conditions of sale.
Tracking your order
As soon as your order ships, a tracking number is e-mailed to you. It lets you follow the parcel on the carrier's website and, with Chronopost, reschedule delivery if you are away.
Deliveries outside the European Union
For destinations outside the European Union (United Kingdom, Switzerland, Norway, French overseas territories, rest of the world), customs duties, taxes and clearance fees are payable by the recipient and are not included in the price shown. They are collected by the carrier or the customs authorities on delivery.
On receiving your parcel
Check the condition of the parcel in front of the driver. In the event of damage or a missing item, submit precise and substantiated reservations to the carrier by registered letter with acknowledgement of receipt within three (3) business days (article L.133-3 of the French Commercial Code), copying contact@dg-spare-parts.com by e-mail.
Our environmental commitment
True to our trade — giving parts and machines a second life — we favour recycled or reusable packaging and size every box as tightly as possible to limit the volume shipped.
A delay or a problem?
If your order is significantly delayed or you notice a problem on delivery, contact our team:
♻ DG Spare Parts – the European specialist in spare parts for large-format printers and plotters.
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